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Thousands of retired teachers wait for promised pension payments

Thousands of retired teachers due compensation after landmark 2018 McCloud ruling - but just two have been paid
Bill Curtis
6 min read
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Just two of the thousands of retired teachers who could be due compensation after a landmark pensions court ruling on age discrimination seven years ago have received the money so far.

The 2018 McCloud judgment declared that previous changes made to public sector pensions treated younger workers unfairly. To fix this, the government promised to pay back more than 拢17 billion to those affected.

This involved issuing 鈥渞emediable service statements鈥 to retired teachers, asking whether they would like their pension entitlement to be calculated based on their current scheme, known as the 鈥渓egacy鈥 option, or the new 鈥渞eformed鈥 scheme.

Just two retired teachers paid

Teachers who choose the reformed scheme could have their annual pension bumped up or be due backdated payments.

Data obtained by Schools Week shows that 15,362 retired teachers have so far made a decision after getting detailed statements from the pension scheme. But only two of those have received the money or pension increases they were promised, a freedom of information request has found.

The government said the majority of retirees are choosing to maintain their current pension benefits, saying younger teachers are actually more likely to be impacted. 

They said most adjustments to payments will also be 鈥渞elatively minor鈥, but would not say how many teachers chose the reformed pension scheme.

Kate Atkinson (pictured), national secretary at school leaders鈥 union NAHT, said it was 鈥渟imply unacceptable鈥 that retired teachers 鈥渨hose pensions have been paid on a discriminatory basis are still waiting to receive the pension to which they are entitled and have paid into throughout their working lives鈥.

Some retired teachers are also still waiting for their statements to be issued. 

In April, the Teachers鈥 Pension Service (TPS), the management of which is outsourced to Capita, said that, while 500,000 statements had been issued, some 鈥渃omplex cases鈥 were still being worked on.

Atkinson said the 鈥渄elay and backlog 鈥 isn鈥檛 an issue that can continue to be ignored鈥.

She added: 鈥淭he Department for Education should look into these issues as a matter of urgency as they impact professionals who have devoted their careers to improving the lives of children and who shouldn鈥檛 be ignored in their retirement.鈥

I want a timetable, and someone held accountable

The TPS is not the only scheme affected. NHS staff, firefighters and civil servants are also caught in the wider McCloud remedy rollout, which the Office for Budget Responsibility estimates will cost the Treasury over 拢17 billion.

Government ‘turning blind eye’

Affected former school leaders have warned the issue has the same dynamics as the Post Office scandal, with the government 鈥渢urning a blind eye鈥 as it is not 鈥渉igh on the priority list鈥. 

Alison Aylott, a retired school leader, has been battling to access a pension lump sum she was promised as part of the government鈥檚 remedy scheme.

Despite submitting her decision in February to accept a payment worth significantly over 拢20,000, Aylott says she is still waiting, nearly four years after she retired.

鈥淚 missed out on the opportunity to invest that money, whether in an ISA or something else,鈥 she added. 鈥淭hey say interest will be paid, but at what rate? For how long? That鈥檚 not really good enough.鈥 

One official link they gave her for further guidance led to a pensions advisory agency that has been defunct since 2018.

Another retired school leader, who left the profession in August 2023, says ongoing delays in implementing the McCloud pension remedy have left them around 拢40,000 short.

鈥淚 retired knowing what those numbers were likely to be because I鈥檇 used the calculator and saved the figures. But I鈥檓 now down about 拢5,000 a year, and short between 拢30,000 and 拢40,000 in a lump sum. I can only just manage and I鈥檓 seriously considering returning to work.鈥

The former teacher, who does not want to be named, claimed initial assurances that the issue would be resolved by March 2024 were quietly pushed back, with no firm update since. 

When they checked the TPS website, it stated that 125,000 remedy statements for retired members to have the conversation started on compensation would not be issued in full until September 2025.

鈥淚t鈥檚 my money, and I need it now鈥 We鈥檙e being dealt with like the Post Office scandal. Brushed aside because we鈥檙e not shouting loud enough. The judges and firefighters got sorted. 

鈥淏ut we鈥檙e told the teacher cases are too complicated. I want a timetable, and someone held accountable. This is money I鈥檝e paid in. How legal is it to withhold it?鈥

Issue causes wider delays

The backlog in dealing with cases appears to have overwhelmed the TPS, and is also affecting current teachers who have wider questions about their own pensions.

Aylott said attempts to get updates on her case have involved multiple waits of longer than an hour on the TPS helpline. 

Freedom of information figures show average waiting times for the helpline in the week commencing February 17 this year were 49 minutes. During a week in May, the average wait was 19 minutes.

The delays in remedial service statements have also stopped teachers getting a divorce, as a pension valuation is needed by the courts to decide whether it should be shared with an ex-partner.聽

More than 3,000 people were waiting for valuations as of October last year, but that was down to 620 in March, the BBC reported. 

I can only just manage. I鈥檓 seriously considering returning to work

Melanie Moffatt, pensions specialist at the Association of School and College Leaders, said: 鈥淲hile we understand that the complexity of the remedy means this is far from a straightforward process, we are hearing too many examples of members being adversely affected.鈥 

The DfE and Capita did not want to provide an on-record comment, but they said it was 鈥渁lways planned that the issuing of payments would be made some time鈥 after statements were issued.

They said the Teachers鈥 Pension Scheme has 鈥渂egun issuing payments to members this month鈥.

The two payments already made were 鈥渙n an exceptional basis due to the particular circumstances involved鈥.

鈥淭o unpick seven years of pension accrual is extremely complicated and is an unprecedented administrative task for the public service pension schemes,鈥 they added.

Capita has lost its contract to run the scheme, which it held for more than 25 years. It is due to be taken over fully by Indian IT company Tata Consultancy Services in October.

A Schools Week聽investigation in 2020 found that teachers鈥 pensions could be tens of thousands of pounds short because of administrative failures 鈥 with the government admitting it has no idea how big the problem is.聽

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14 Comments

  1. I put in a FOI request and then followed this up with my MP asking for more detail over why just TWO out of 15,000 had received payments…I got this from Catherine McKinnell MP, Minister for School Standards:

    “I was sorry to read of Mr Fountain鈥檚 concerns that there has been a three-year delay in Teachers鈥 Pensions (TP) implementing a member鈥檚 choice. It may help if I explain that the Teachers鈥 Pension Scheme (Remediable Service) Regulations 2023 came into effect on 1 October 2023, which gave TP the legal authority to begin issuing Remediable Service Statements (RSSs). Following this, complex issues were subsequently identified regarding pension tax and interest rules that required lengthy investigation with HM Treasury, HM Revenue and Customs, legal advisors and the other affected public service schemes that are also required to implement a remedy to the discrimination. IT development and staff training for the administration could only continue once these queries were resolved. TP commenced issuing RSSs in October 2024.
    The TPS has approximately 590,000 members who are subject to the transitional protection remedy and will need to have their choices calculated and communicated to them, which is a significant administrative task. Issuing of the RSSs also needs to be staggered over a period of time to ensure that queries can be addressed, therefore this is a complex and time-consuming process. 129,000 of these members are rectification members.
    The 15,362 figure Mr Fountain refers to is the number of members who have returned RSSs to TP at the date of his Freedom of Information request. However, approximately 11,000 of these members have opted to remain with their original retirement award and therefore only around 4,500 members have opted to choose the alternative option and will need to have their award revised.
    The regulations provide for a member鈥檚 choice to be put into payment as soon as is reasonably practicable. The two cases Mr Fountain refers to where payments have already been made are test cases, and payments for all other members have been planned to commence from June, once processes and staff training have been put in place. Calculations will have moved on from the date that the RSS was produced, and there are a number of procedures involved in adjusting pension in payment and paying a different amount, to ensure that those payments are appropriate. The department recognises the importance for members in Mr Fountain鈥檚 position, and the scheme administrator will work through these cases as quickly as possible.”

    “From June”…echos what we have been told before…it was “From October”…”From May”…how long before it is “from some unspecified time in the future – since we cannot do it in the past”

  2. That changes to the payments have not been put in place the instant the teacher has responded with their choice beggars belief.

    The figures have been calculated and shown to the teacher BEFORE they could make their choice. The numbers are in the system.

    If a teacher received a lump sum of 拢10,000 and their choice says it is now 拢15,000 what else is there to do but pay the missing 拢5,000. What “other checks” are needed unless they are saying that the figures they have presented to the teacher are not going to have been the correct ones?

  3. Adrian Dulston

    A monitor and record needs to be kept of those retired who regrettably die before receiving a choice – the issue that arises is that beneficiaries will lose out presuming the best choice usually the lump sum being passed on.
    The longer the delay benefits the Pension funds not being paid out to those who die in between.
    Teacher Pensions need to eliminate this possible advantage by stating beneficiaries will not lose out.
    Admittedly this adds to their administrative burden. I am not comfortable with the running of the pensions being outsourced as this ‘advantage’ may become part of the delay running calculations.

  4. Jeni Houghton

    I received my RSS statement in the middle of Feb – with just over 拢20k as an additional lump sum due. My case is a straightforward one having retired in 2022. I have just spent 12 months supporting my son through an acrimonious custody battle and have legal fees in the region of 拢15K. I have had to take out personal loans to cover those fees in the absence of the payment due to me from TPS – incurring significant costs in interest and pushing my financial situation to the absolute limit. All because TPS have not paid me what I am owed.

  5. Mrs Kathryn Dunn

    I received and returned my RSS choice form in February. I then waited a few weeks and phoned TPS and was told that my money would be paid within 6 weeks. When this didn’t happen, I phoned again to be told that they were no longer giving time-frames for payment. I complained in writing and was told that I was one of many and would have to wait like everyone else (I am paraphrasing!). I then complained to the DfE who said they couldn’t get involved as TPS had not responded to my original complaint. Clearly that wasn’t the case but the following week I received another, longer, response from TPS essentially saying the same thing again but in more detail. I complained again to the DfE who eventually came back and said that I was one of many and would have to wait. I have now contacted my MP who has promised to contact the relevant minister. Needless to say, I am furious with all these delays. This is my money. The calculations which were presented to me in February will no longer be the same now in August/September. I understood that the calculations were complex but surely once they received my options choice it was simply a matter of passing this to accounts for payment!

    1. Petrina Brennan

      Oh dear -I have only just received my RSS!! If retired teachers whom received it in Feb still have not been paid -when will I get paid? Has anyone received a payment after the 2 mentioned in the article? This is getting worrying -are the government stalling?

      1. Susan Tattersall

        I have not even received my RSS yet! The ‘deadline’ appears to be a vague, nebulous thing that no one is accountable to. I retired in 2019.

        1. Paul John Reynolds

          I am also still waiting for my RSS letter. I part retired in 2021 and fully retired the following year. I have heard nothing and would have expected a simple email to just confirm that I have not been forgotten

      2. Petrina Brennan

        @schools week
        Can鈥檛 you chase this up with government? My colleagues comments are relevant-are they hoping we will just slowly die off or does Reeves have some plan for pension s up her sleeve for the November budget?

        1. Michael Wysocki

          My RSS letter arrived in Nov.2024. Submitted Rectification choices in Jan 2025. No acknowledgement, so had to write to see if they had received my form and ask for a timeframe for implementation. TP replied ‘as soon as we can’ . Since then their responses (which have every appearance of having been composed by AI), to two further enquiries have been to ignore my requests for explanations about the delay and state again that my choices will be implemented ‘as soon as we can’ or ‘as soon as possible’. TP are clearly stonewalling. The TP website has a recently posted statement stating that they intend to implement rectification within 90 days of having received members’ completed RSS choices forms. This appears to be nothing but a smokescreen as I have already been waiting 270 days. I will be writing to my MP, but this matter needs to be escalated further. I expect the majority of people awaiting payment are, like myself, elderly and aware that their remaining time is limited.

  6. Chris Carrott

    Send my RSS statement back in March – been waiting 3 years for it. Still no payment!!!! Online chat in August said it would be in September, chatted with them today and now they are saying they don鈥檛 know when it will be done!!!! Really is it going to be another 3 years!!!! This is disgraceful – if someone says September then surely this should happen. If a company or you owe 拢10,000鈥檚 then surely courts should make them paid!!!!

  7. Paul Meakin

    Similar story for myself. Received my option choices in February 2025 having taken early retirement in 2023. I sent my choice back straight away and I then contacted them after 2 months to get confirmation. I contacted them again in July getting. Each time getting the same response just within their 20 working days limit: “I can confirm we received your choices; your records have been updated to reflect your choice.” and “we are unable to give a specific time scale as to when your choice will be implemented but please be reassured that this will be as soon as possible. ”
    They then they posted the 90 days “smokescreen” on their website I then messaged again and referred the 90 days post calculating that my claim was over 140 working days and straight forward and only received a rude message saying “In this final response we further reassure you that we will process your choice as soon as possible.”
    This clearly is an unacceptable response. I searched and found this story and felt I should add this comment and to also ask does anyone know what we can do about this.

  8. Chris Carrott

    Was told I would get the funds owed in September. Didn鈥檛 happen so rung them and now they don鈥檛 have a timetable of when!!!!!! This should be on the BBC as hard working teachers aren鈥檛 get the pension funds they are owed!!!!

  9. Jennie Crosby

    I retired in July 2025 and still have not even received my options form. I have messaged them about this a few times but only ever received a ‘we’re working on it’ generic response.

    We need more public awareness of this, I think, or nothing will happen. I’ve emailed MoneyBox and the BBC, but I don’t hold out much hope.

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