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DfE social media ‘apology’ stunt slammed as ‘completely tone deaf’

A DfE social media post boasting about the department's achievements has been lambasted by the sector and public

Lydia Chantler-Hicks

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A social media post by the Department for Education lauding its achievements appears to have gone viral for the wrong reasons, as sector leaders slammed it as 鈥渟mug鈥 and 鈥渢one deaf鈥.

The tongue-in-cheek post – framed as an “apology statement” – lists the supposed merits of the government’s free breakfast clubs scheme, its expansion of , and drive to tackle pupil absence.

But it has been widely criticised as 鈥渟elf-satisfied鈥, while union leaders have called it “completely tone deaf” and suggest it ignores major issues affecting schools.

鈥淲e would like to address some matters brought to our attention,” begins the post.

鈥淚t appears that our efforts to give every child the best start in life have had some unexpected consequences.

鈥淥ur Best Start Free Breakfast Clubs have served over 2.6 million meals, creative unforeseen levels of concentration in our classrooms and have left parents facing alarming amounts of unexpected free time at the start of the day.鈥

It goes on to laud the benefits of its 30-hours free childcare scheme, which has 鈥渟aved parents 拢7,500 per child per year, triggering an outrageous increase in household savings鈥.

“With our drive to tackle school absence getting 140,000 children back in class and thousands more teachers recruited into our schools, our classrooms have become bustling hubs of learning…and thrive with the help of this government,” it continues.

鈥淚t turns out that when you have a mission to break down the barriers to opportunity , you end up making working people鈥檚 lives better,鈥 it concludes sardonically.

‘Completely tone deaf’

The post was shared on DfE social channels on Tuesday. By Wednesday lunchtime, the post had received more than 10,000 reactions and comments on the DfE’s Facebook page, primarily negative ones.

Union leaders were quick to point out the post was published on the same day as the Teacher Wellbeing Index, which showed wellbeing rates have dropped to a new low.

Pepe-Di'Iasio
Pepe DiIasio

Pepe Di’Iasio, general secretary of leaders’ union ASCL, said: 鈥淭he DfE鈥檚 claim that they have raised the bar 鈥榓larmingly high鈥, on the day that teacher wellbeing fell to its lowest level since 2019, is ill-advised at best.

“At worst it suggests a real lack of understanding of the pressures that the education workforce is under. We would hope that the government鈥檚 focus is on finding ways to ease this burden, instead of posting tone deaf messages on social media.鈥

Sharing DfE’s post on X, NEU general secretary Daniel Kebede wrote: 鈥Over 76% of teachers are reporting stress. The DfE evidence to the Pay Review Body is pointing to a multi-year pay cut that is to be funded out of existing budgets. Whilst there has been some positive steps – this is completely tone deaf.鈥

A spokesperson for teachers’ union NASUWT said: “It is debateable whether many teachers would recognise the rosy picture painted by this post and many will no doubt feel angered by it.

Daniel Kebede
Daniel Kebede

“Patting themselves on the back at a time when teachers鈥 wellbeing is in a dire state and the SEND crisis remains unaddressed comes across as tone-deaf and out of touch.鈥

‘Out of touch’

On Facebook, one parent said the post was “sickening…inappropriate, unprofessional and completely out of touch with the current situation in the UK.” “Children aren’t thriving, many are barely surviving,” she wrote.”

Another said: “With the state of the current economy…you have the audacity to joke about saving parents money so flippantly?”

“Humour has its place, but not when schools are struggling for basic funding, teachers are burnt out, and families are already stretched to their limits,” wrote another parent, adding the post makes the government appear “out of touch…with what鈥檚 actually happening in classrooms.”

Prof Greta Defeyter, dean of social mobility policy engagement at Northumbria University, wrote on LinkedIn that while the release 鈥渋s factually correct in terms of impact鈥, she too 鈥渇ind[s] the tone inappropriate鈥.

鈥淚t appears more like a Labour Party social media release than a social media release from a government department.鈥

Breach of comms rules?

Meanwhile one X user pointed to the Government Communication Service鈥檚 鈥榩ropriety and ethics guidance for government communicators鈥, and suggested the DfE鈥檚 social media team could use 鈥渁 refresher鈥.

The guidelines say civil servants should 鈥渃heck the accuracy and sensitivity of what you are posting before pressing submit鈥. It also says posters should 鈥渂e sensitive to tone鈥, while any content produced 鈥渕ust be relevant to government responsibilities and a justifiable use of public funds鈥.

A DfE spokesperson said: “As government, it’s crucial that we communicate the ways hard-working parents can save money while providing children with the best start of life. Meeting people where they are, with information they need to know, is our priority.

鈥淲e are proud of our achievements that are highlighted in the post 鈥 rolling out free breakfast clubs, getting more expert teachers at the front of our classrooms, making the biggest attendance gains since 2010 and saving parents 拢7,500 through 30 hours of government-funded childcare.鈥

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